Field Service Platform

Field service software
that just works.No complexity. No clutter.

Josh manages your entire field service operation — from leads and quotes to scheduling, job execution, invoicing, and client support. One platform. One team. One source of truth.

Lead Management Scheduling Job Cards Route Optimization Client Portal Invoicing
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Josh Engine

A central platform that connects every part of your field service operation — one login, one calendar, one truth.

1

Lead & Quote Pipeline

Manage leads through every stage — new, contacted, qualified, proposal, won, lost. Convert quotes to jobs with one click.

2

Drag-and-Drop Scheduling

Calendar-based scheduling with drag-and-drop. Assign teams, view availability, manage routes visually.

3

Job Card Management

Create, assign, and track jobs with real-time status updates. Digital checklists and tick-off items on every job.

4

Route Optimization

Multi-stop scheduling with route ordering. Group jobs by team, area, and priority. Minimize travel time between sites.

5

Client Portal

Clients track their jobs, view invoices, and raise support tickets. Self-service at their fingertips — less phone calls for you.

6

Role-Based Access

Admin, manager, technician, accounts, sales — each role sees exactly what they need. Granular permissions out of the box.

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Module 01

Lead & Sales

Full sales pipeline from lead capture through to won or lost. Quote generation, proposal tracking, and sales performance dashboards.

Sales Pipeline Kanban

Visual pipeline from New → Contacted → Qualified → Proposal → Won/Lost. Drag leads between stages. Never lose a lead.

Quote Generation

Professional quotes from leads or directly for clients. Service items with pricing. One-click convert to job card.

Proposal Tracking

Track proposal status per lead. Log client feedback, schedule follow-ups, send reminders. Close deals faster.

Sales Targets

Set monthly and quarterly targets per team member. Track recurring and adhoc revenue. Real-time performance visibility.

Lead Source Tracking

Know where your leads come from — website, referral, cold call, event, tender. Measure ROI on every channel.

Activity Notes

Every interaction with a lead logged with user and timestamp. Full history preserved. No lost context.

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Module 02

Scheduling & Dispatch

Calendar-based scheduling with drag-and-drop assignment, team allocation, and intelligent route ordering for every day.

Calendar View

Day, week, and month views. See all jobs at a glance with color-coded teams and status indicators. Never double-book.

Drag-and-Drop Assignment

Drag jobs onto team members. Reschedule with a single click. Instantly see availability conflicts before assigning.

Team Allocation

Assign the right team for each job based on skill set and location. View team member availability in real time.

Route Ordering

Number your stops for the day. Set start and end times per job. Minimize driving between sites. Maximize billable hours.

Recurring Jobs

Set daily, weekly, or monthly recurring schedules. Josh auto-generates job cards for each cycle. Set it and forget it.

Day Organizer

Daily view of every job with time slots, route order, and delivery schedules. One page to manage your entire day.

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Module 03

Job Execution

On-site job management with QR code check-in, tick-off checklists, time tracking, and digital signoff — all from a mobile device.

QR Code Check-In

Scan site QR codes on arrival. Proves your technician was on location, at the right time. No buddy-checking required.

Tick-Off Checklists

Line-item checklists for every job. Mark items complete as work progresses. Nothing gets missed.

Time Tracking

Log start, break, and finish times per job. Accurate billing and productivity data. Know exactly how long each job takes.

Digital Signatures

Capture team leader, client, and manager signatures on device. Multi-step signoff workflow. No paper forms.

Status Updates

Real-time job status: open → in-progress → completed → invoiced. Everyone knows where every job stands.

Activity Log

Every scan, signature, status change, and note logged with user and timestamp. Full audit trail on every job.

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Module 04

Invoicing & Finance

Automated invoice generation from completed jobs and quotes. Delivery note tracking with ordered vs delivered quantities.

Auto-Invoicing

Generate invoices automatically from completed jobs. Pricing comes from the quote. VAT calculated. Ready to send.

Delivery Notes

Track ordered vs delivered quantities per item. Partial deliveries supported. Remaining quantities auto-tracked.

Payment Tracking

Monitor invoice status: draft → sent → paid → overdue. Payment reminders. Know who owes you and what's overdue.

Quote-Linked Invoicing

Every invoice traces back to its originating quote. No orphan charges. Clients see exactly what they were quoted.

Payment Allocation

Allocate payments to specific invoices. Track partial payments. Always know the outstanding balance per invoice.

Financial Reporting

Revenue per client, per team, per period. Paid vs outstanding. Clear, actionable financial insights.

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Module 05

Compliance & Cases

Support ticket management with SLA tracking, document management, and full audit trail. Keep clients informed and issues resolved.

Case Management

Log and track support tickets from clients or internal teams. Assign, prioritize, and resolve. Everything in one place.

SLA Tracking

Set SLA deadlines per case type. Automatic escalation for overdue items. Never let a client complaint fall through the cracks.

Document Management

Attach files to any case or job. Photos, reports, signed documents. Everything stored and searchable.

Client Communication

Internal and external notes per case. Client-visible updates via the portal. Transparent communication, always.

Audit Trail

Every action logged with user, timestamp, and old/new values. Full change history preserved. Regulator-ready.

Priority Escalation

Low, medium, high, urgent — set priority per case. Automatic notifications to managers on high-priority items.

What sets Josh apart

Four capabilities that make field service management smarter, faster, and more transparent.

Technician Tracking

Know where every tech is, in real time. GPS tracking with check-in verification so you never wonder if they made it on site.

Route Optimization

We didn't reinvent the wheel. We just got rid of the road noise. Smart multi-stop routing that minimizes travel time.

AccountingPush

Use our Invoicing or push to your current accounting suite. Xero, Sage, QuickBooks and more — seamlessly.

QR Scan Areas

Scan site QR codes on arrival. Proves your tech was there at the right time. No buddy-checking required.

Built for field service.
Designed for results.

1

Built for South Africa

Developed locally for South African businesses. Understands local regulations, practices, and business realities.

2

Complete Field Service Lifecycle

From lead to payment, one platform handles every step. No more juggling separate tools for quotes, scheduling, and invoicing.

3

Real-Time Visibility

Know what your teams are doing, where they are, and what's next. Live status updates from the field.

4

Client Self-Service

Let clients track jobs, view invoices, and submit requests without calling you. Less phone time, more productive time.

5

Enterprise-Grade, SME-Priced

Features the big guys have at a price that makes sense. No per-user licence fees. Transparent, predictable costs.

6

No Hidden Costs

Transparent pricing. No surprise fees. Set-up and training included. Ongoing support from a South African team.